Refund policy

RETURN & REFUND POLICY

At Gloia, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

60-DAY MONEY-BACK GUARANTEE
We stand behind our product with a 60-day money-back guarantee. If you're not satisfied for any reason, you may request a refund within 60 days of receiving your order — even if the product has been opened and used.

HOW TO START A RETURN
To begin a return or request a refund, email us at contacto@gloia.com with your order number and the reason for your return. Our team will respond within 1–2 business days with instructions.

Please do not send items back without contacting us first.

REFUNDS
Once your return is received and inspected (or once your refund request is approved under our guarantee), we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the funds to appear.

RETURN SHIPPING
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

DAMAGED, DEFECTIVE, OR WRONG ITEMS
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at contacto@gloia.com with a photo of the item. We'll arrange a free replacement or a full refund, including any shipping costs.

EXCHANGES
The fastest way to get a different item is to request a refund for your original order and place a new one.

CANCELLATIONS
If you need to cancel or change your order, contact us within 12 hours of purchase at contacto@gloia.com. Once an order has shipped, it can no longer be canceled, but it's still covered by our 60-day money-back guarantee.

CONTACT
Questions about your order or this policy? Email us at contacto@gloia.com and we'll be happy to help.

Business name: Gloia
Contact email: contacto@gloia.com